2026 MAG Airport Travel Survey

The Maricopa Association of Governments (MAG), the regional planning agency for the Phoenix metropolitan area, conducts travel surveys to inform future transportation planning. MAG contracted with WestGroup Research (WGR) and HDR Engineering to conduct the 2026 MAG Airport Travel Survey.

In partnership with Phoenix Sky Harbor International Airport and Mesa Gateway Airport, this effort focuses on travel to and from the region’s two commercial service airports. Understanding how air passengers, greeters, and airport employees travel to and from the airport helps shape better regional transportation and improve airport access for everyone.

Airports generate unique trips (passengers, meeters/greeters, employees). Understanding how people access the airport helps MAG update its travel demand model and plan roadway and transit options.

Yes, both Phoenix Sky Harbor International Airport and Mesa Gateway Airport are included in the 2026 effort.

Planned for February–May 2026 (subject to schedule adjustments).

No, participation is voluntary. And you can change your mind at any time.

We want to hear from those who has traveled to or from Phoenix Sky Harbor International Airport or Mesa Gateway Airport between February through May 2026 as:

• An airline passenger (except connecting passengers who remain airside and do not exit the airport)
• Someone dropping off/picking up an airline passenger
• An employee or business owner who works at the airport or a business located in the airport

Only individuals who receive an invitation card at the airport with a unique access code are eligible to participate. This helps ensure the survey results are based on a random and representative sample.

Most people finish in 3–5 minutes.

Participation incentives may vary based on the type of survey and available respondent quotas. Incentives are limited in quantity and are awarded only for completed and verified survey responses. The applicable incentive will be clearly displayed at the start of the questionnaire.

Thank you for taking the time to visit this page. You were randomly selected to participate in this survey, and your unique perspective is valuable to our study. Under Participate Now!, please select the button that best reflects why you were at the airport when you received the invitation card to begin the survey. You will need to enter the unique one-time access code in the card to verify your eligibility. Participation is completely voluntary.

In most cases, yes. If you are using the same device and web browser, the survey will remember your progress and allow you to continue where you left off if you close the survey and return later. Please note that your progress may not be saved if you switch devices or browsers, use incognito or private browsing mode, or clear your browser’s cache or cookies (either manually or through a browser add-on or extension). Most participants complete the survey in one sitting, typically within 3–5 minutes.

Responses are combined with other data to update MAG’s regional travel demand models. These models are used by local and regional planning agencies to prioritize transportation improvements that best fit regional needs. Results are analyzed in aggregate for planning purposes only.

This survey is looking to understand how you get to or from the airport, including what travel modes you used (car, bus, rideshare, etc.), departure and arrival time, travel party size, and locations. We also collect limited demographic and household information to properly classify responses and ensure data quality and representativeness. Your responses are kept confidential and used only in aggregated form.

Authorized interviewers wear official branded vests and visible badge/credential. If you are unsure, you may ask to see their badge or contact us below to verify the survey. Interviewers may be stationed at various locations within the airports (e.g., terminal/gates, baggage claims, rental car centers, cell phone lots, and transit/Sky Train stations) on weekdays. You may complete the survey with the interviewer on a tablet or you may be given a invitation card with unique access code to finish the survey online after your travel.

No. Individual responses are confidential and used only for planning in aggregate.

Yes, all information will be aggregated and any personal identifying information will be removed from the final survey data set as per the privacy policy established for this survey.

Email contact@airporttravelsurvey.com or call (602) 633-5900, Monday through Friday between 8 a.m. and 8 p.m. Mountain Standard Time (MST)

Visit the Maricopa Association of Governments’ website.

We welcome your feedback. If you have a concern, complaint, or compliment regarding a survey interviewer, please contact us using the information provided on this website. When possible, include the date, time, and location, along with a brief description, so we can follow up appropriately.